Modern Muse - Terms & Conditions

Article 1 - Definitions

  • Cooling-off period: The period during which the consumer can exercise their right of cancellation.

  • Consumer: A natural person not acting in the course of trade, business, or profession who enters into a distance contract with the entrepreneur.

  • Day: Calendar day.

  • Duration transaction: A distance contract for a series of products and/or services delivered over time.

  • Durable medium: Any means that allows the consumer or entrepreneur to store information for future reference and unchanged reproduction.

  • Right of withdrawal: The consumer's option to cancel the distance contract within the withdrawal period.

  • Entrepreneur: Modern Muse, the entity offering wristwatches online to consumers.

  • Distance contract: A contract concluded via a system organized for the remote sale of products using distance communication techniques.

  • Remote communication technique: Any means to conclude a contract without the consumer and entrepreneur being physically present together.

  • General terms and conditions: The current general terms and conditions of Modern Muse.

Article 2 - Applicability

  • These terms and conditions apply to every offer and distance contract concluded between Modern Muse and the consumer.

  • Before a contract is concluded, the text of these terms and conditions will be made available to the consumer. If not possible, it will be provided upon request without charge.

  • For electronic contracts, these terms and conditions can be made available electronically in a way that allows storage for future reference.

  • If specific conditions for products apply, they are supplementary to these terms. In the event of conflicting terms, the most favorable to the consumer applies.

Article 3 - Entrepreneur's Identity

  • Company Name: First Thing Scaling Limited

  • Registration Number: 77673402

  • Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Article 4 - The Offer

  • Offers will clearly state their validity period or any specific conditions.

  • All offers are non-binding and subject to changes by Modern Muse.

  • Descriptions of products will be complete and accurate. Images are for illustrative purposes and may not reflect exact colors or details.

  • The offer will clearly outline:

    • Total price (excluding customs and VAT for international orders).

    • Shipping costs.

    • Right of withdrawal (if applicable).

    • Payment, delivery, and fulfillment methods.

    • Period of validity.

    • Any additional terms relevant to the offer.

Article 5 - The Contract

  • The contract is concluded once the consumer accepts the offer and fulfills the stated conditions.

  • For electronic agreements, receipt of acceptance will be acknowledged electronically.

  • Modern Muse will take appropriate measures to ensure secure data transmission and online transactions.

  • If Modern Muse finds reasons to refuse an order, it reserves the right to do so or to apply special conditions, providing justification to the consumer.

Article 6 - Right of Cancellation

  • Consumers have 14 days from receipt of the product to cancel their purchase without reason.

  • Products must be returned in original condition and packaging, including all accessories.

  • Notification of cancellation must be made in writing or via email within the cooling-off period. The consumer must return the product within 14 days of this notification.

Article 7 - Costs in Case of Withdrawal

  • The consumer bears the cost of returning products.

  • Refunds will be processed within 14 days of receipt of returned products or proof of return.

Article 8 - Price

  • Prices will remain unchanged during the validity period stated in the offer, except for changes in VAT or customs fees.

  • Any errors in pricing or typographical mistakes will not bind Modern Muse.

  • The consumer is responsible for additional costs such as customs duties or import taxes.

Article 9 - Conformity and Warranty

  • Products will conform to the contract and meet reasonable quality standards.

  • Consumers must notify Modern Muse of defects within 14 days of delivery.

  • Warranty does not apply to:

    • Improper use.

    • Modifications or repairs by third parties.

    • Normal wear and tear or government-mandated regulations affecting materials.

Article 10 - Delivery and Execution

  • Orders will be processed with care and delivered to the address provided by the consumer.

  • Delivery will occur within 30 days unless agreed otherwise. If delayed, the consumer will be informed and may cancel the order for a refund.

  • If a product is unavailable, a replacement may be offered. The consumer retains the right to reject the replacement.

Article 11 - Duration Transactions

  • Open-ended contracts for regular supply can be terminated with one month’s notice.

  • Fixed-term contracts will not renew automatically, except for specific cases agreed with the consumer.

  • Contracts longer than one year may be terminated after one year with one month’s notice.

Article 12 - Payment

  • Payments must be completed within the specified period after the cooling-off period.

  • Consumers must report inaccuracies in payment details promptly.

Article 13 - Complaints Procedure

  • Complaints must be submitted within 7 days of discovery of defects.

  • Complaints will be acknowledged within 14 days, with an indication of resolution time if more than 14 days are required.

  • If a complaint is justified, Modern Muse will replace or repair the product free of charge.

Article 14 - Disputes

  • In the event of disputes, efforts will be made to resolve the issue amicably.

Article 15 - Updates to Terms

  • These terms and conditions may be updated to reflect changes in operations or practices.

  • Consumers are encouraged to review this page periodically.